This award recognises a supervisor or manager in the cleaning industry who has demonstrated exceptional leadership skills, professionalism, and the ability to motivate and inspire their team. The recipient of this award exhibits outstanding organisational abilities, effectively coordinates cleaning operations, and maintains a high level of productivity and quality within their team. They possess excellent communication and problem-solving skills, fostering a positive work environment that promotes collaboration and encourages the professional development of their team members. The Supervisor of the Year demonstrates a commitment to excellence, sets a positive example for their team, and plays a vital role in ensuring the success and efficiency of cleaning operations.

1. Leadership Excellence: Assessment of the supervisor's leadership skills and ability to motivate, empower, and inspire their team members. This includes demonstrating effective communication, fostering a positive work culture, and providing guidance and support to enhance employee engagement and performance.
2. Team Development: Recognition of the supervisor's commitment to the professional growth and development of their team members. This may include implementing training programmes, coaching and mentoring initiatives, or recognising and utilising the strengths of individual team members to optimise performance and job satisfaction.
3. Performance and Results: Evaluation of the supervisor's ability to achieve exceptional performance and deliver outstanding results. This may include metrics such as improved productivity, customer satisfaction ratings, reduced complaints, or successful completion of projects or contracts under their supervision.
4. Customer Focus: Consideration of the supervisor's dedication to meeting customer needs and ensuring exceptional service delivery. This may involve proactively addressing customer concerns, maintaining open lines of communication, and consistently exceeding customer expectations.
5. Problem-solving and Decision-making: Assessment of the supervisor's ability to effectively identify and address challenges, make sound decisions, and find creative solutions. This includes their capacity to handle difficult situations, resolve conflicts, and make decisions that benefit both the team and the organisation.
6. Health and Safety Leadership: Recognition of the supervisor's commitment to maintaining high health and safety standards within the workplace. This includes enforcing safety protocols, promoting a culture of safety awareness, and ensuring compliance with relevant regulations and guidelines.
7. Overall Impact: Consideration of the supervisor's overall impact on the team, organisation, and the wider cleaning and hygiene industry. This may include testimonials, feedback from team members or superiors, and evidence of their positive influence, innovative ideas, and contributions to the industry.