This award acknowledges a cleaning service provider that consistently delivers outstanding customer service, going above and beyond to meet the needs and expectations of their clients.

Criteria for this category may include:

1. Personalised Service: Recognition of organisations that tailor their services to meet the unique needs and preferences of individual customers. This may involve understanding customer requirements, offering customised solutions, and providing a personalised and attentive approach to customer interactions.
2. Responsiveness and Communication: Assessment of the organisation's ability to promptly respond to customer inquiries, requests, and concerns. This includes effective communication channels, quick resolution of issues, and proactive engagement to ensure customers feel valued and supported.
3. Professionalism and Courtesy: Evaluation of the organisation's professionalism and courtesy in all customer interactions. This includes demonstrating empathy, respect, and patience, as well as maintaining a positive and friendly attitude while addressing customer needs.
4. Problem-solving and Flexibility: Consideration of the organisation's ability to handle customer issues or challenges effectively. This includes proactive problem-solving, flexibility in adapting to customer requirements, and a commitment to finding satisfactory resolutions.
5. Continuous Improvement: Recognition of efforts to continually improve the customer service experience based on customer feedback and insights. This may involve regular customer satisfaction surveys, feedback mechanisms, and a commitment to implementing improvements based on customer input.
6. Staff Training and Empowerment: Assessment of the organisation's investment in training and empowering its staff members to deliver exceptional customer service. This includes ongoing training programmes, empowering employees to make customer-centric decisions, and fostering a positive work culture that emphasises customer satisfaction.
7. Customer Retention and Loyalty: Consideration of customer retention rates, repeat business, and customer loyalty indicators as a testament to the organisation's excellence in customer service. This includes strategies and initiatives aimed at building long-term relationships with customers and fostering loyalty.