This award celebrates individuals or teams in the cleaning industry who consistently exceed expectations and go the extra mile in their work. Whether it's through exceptional attention to detail, exceptional customer service, or taking initiative to address unforeseen challenges, this award recognises those who consistently deliver outstanding results and leave a lasting impression. Nominees for this award demonstrate a strong work ethic, a commitment to excellence, and a willingness to go above and beyond to ensure exceptional cleanliness and satisfaction for their clients. Their dedication and exceptional performance set them apart as shining examples of what it means to exceed expectations in the cleaning industry.

Criteria for this category may include:

1. Outstanding Service Delivery: Recognition of individuals or organisations that consistently provide service beyond what is expected. This may include going above and beyond contractual obligations, consistently exceeding performance metrics, and delivering exceptional results that surpass customer expectations.
2. Innovation and Creativity: Acknowledgment of innovative approaches, ideas, or solutions that have had a significant impact on improving cleaning and hygiene practices. This may include implementing unique strategies, leveraging technology, or introducing new methods that result in enhanced efficiency, effectiveness, or customer satisfaction.
3. Exceptional Customer Experience: Assessment of efforts to create a memorable and positive customer experience. This includes personalised service, proactive communication, and the ability to anticipate and address customer needs before they arise. Testimonials, customer feedback, and client satisfaction metrics may be considered.
4. Demonstrated Leadership: Evaluation of leadership qualities and the ability to inspire and motivate others within the cleaning and hygiene sector. This may include fostering a culture of excellence, mentoring colleagues or team members, and actively participating in industry associations or initiatives.
5. Community Impact: Consideration of contributions made to the local community or wider society through cleaning and hygiene efforts. This may include involvement in environmental sustainability initiatives, charity work, or community engagement programmes that go beyond business objectives.
6. Adaptability and Resilience: Recognition of the ability to overcome challenges, adapt to changing circumstances, and demonstrate resilience in the face of adversity. This may include successfully navigating difficult situations, implementing effective contingency plans, or demonstrating flexibility to meet evolving customer needs.